Privacy and terms

Last updated 8 November 2026.

Field Lookout is a phone app. You photograph a work area and it gives you a first read of the hazards it can see. It is an aid. A person always decides what happens next.

Privacy

Who we are

Field Lookout is a trading name of MAM Inspection Limited, registered in England and Wales, company number 14692837. Registered office: Gell Farm, Kinnerton Road, Lower Kinnerton, Chester, CH4 9AE. We decide how your data is used, so under UK data protection law we are the controller. Contact us at [email protected].

What we collect

Your account: your email address. If you sign in with Apple or Google, the name and email address they share with us, and the account number they give us for you. If you ask for a sign-in code and never use it, we delete that email address from our account records within 3 days.
Your profile, if you fill it in: name, company, phone number and profile photo.
Your photos and results: each photo you choose to assess, the result the AI gives (risk level, hazard types and written observations), any changes you make to that result, and when you made it.
Your words: reports you write yourself, report titles, and close-out actions and notes.
Your daily count: how many photos you assessed today, so the daily limit works. With it, a code made from your email address, so free accounts that reach the same inbox share one limit.
Your training choice: whether "Help train our AI" is on, each time you turned it on or off, and when each of your photos was read, so training only uses photos read after your yes.

The app does not ask for your location or your contacts. It has no adverts, no tracking and no analytics.

Your photos can show people. Where you can, avoid faces and anything personal, and only photograph sites you have permission to photograph.

Why we use it

To give you the service you asked for: sign-in, the AI read, and your saved reports. This is our contract with you.
To keep the service safe and stop misuse, for example the daily limit.
To train and test our own AI, so it reads work areas better, only if you turn on "Help train our AI": see "Training our own AI".

We never sell your data, and we do not use it for marketing.

If a photo is refused

Our system refuses some photos. A refused photo is deleted and not checked. It still uses one of the day's checks.

A photo with sexual or nude content. We keep a record of the refusal on your account, to stop misuse of the app, which is our legitimate interest. After three refusals we pause your account and tell you. A photo that may show child sexual abuse pauses it at once. You can ask a person to review it. We delete these records 12 months after the last refusal. A pause stays until a person reviews it. While an account is paused, and for 12 months after it is deleted, a new account on the same email inbox or with the same Apple or Google sign-in starts paused, and so does an account that moves to them.
A photo with no work area or work equipment in it.
A photo the AI model will not read.

The last two do not count towards a pause.

Training our own AI

We train our own AI to read work areas, radiographs and weld caps. We use your photos for this only if you turn on Help train our AI. The app asks you once, after the photo notice, and the switch is in Profile. It starts off.

While it is on, we use the photos you assess from the moment you turned it on, and any changes you make to the AI's result, to train and test our AI. We never use a photo you assessed before you turned it on. While it is on, you get 2 more photo checks a day.

This rests on your consent. You can turn it off at any time in Profile, or by emailing [email protected]. Turning it off costs you nothing but the 2 extra checks. When you turn it off, we stop using your new photos and take your photos out of future training.

Before a photo is used, we make a training copy that does not carry your name, email address or account. We blur faces and other details that could identify a person, such as name badges and number plates. A person can sometimes still be recognised from other details, such as clothing or the place, so we protect training copies as personal data.

We never use a photo that shows an injury, a photo refused for breaking our rules, or your profile photo. If you appear in a photo someone else assessed, email us and we will take it out of training. You did not make that choice, so for you we rely on our legitimate interest in a more accurate AI, with the blurring above, and you can object at any time.

People at Field Lookout look at training copies to label what is in them. They use them only for this and keep them confidential. If we ever use an outside company to label or train, we will list it on this page first.

We keep a training copy for up to 5 years from the day we make it, so we can retrain the AI and check each new version against the same photos. Then we delete it. We delete it sooner if you ask us to, or if you delete the report or your account. We keep it longer only if the law requires us to. An AI that has learned from a photo cannot unlearn it, so deleting a photo takes it out of future training.

Taking back a yes

Before your first check, the app asks you to agree to send photos to the AI models. After that, a photo goes to them only when you tap Assess Image for that photo. To stop, do not tap Assess Image: you can write the report yourself instead. Photos already checked stay in your reports until you delete them. You can delete a report, or your account, in the app at any time. To stop helping train our AI, turn off its switch in Profile.

Who and what handles the services

Supabase stores your account, photos and reports, on servers in London, UK.
The AI models we use receive each photo you assess. They screen it for content that breaks our rules and return the AI read. Under their terms for this service, your photo is not used to train their models. They keep it for up to 55 days, then delete it, unless it is flagged as breaking their rules or the law requires them to keep it longer. With each photo they get a coded number in place of your account, so misuse can be traced. They never get your name or email address.
Resend sends your sign-in code emails, so it sees your email address. It also sends our own emails to us that can name your email address: when a photo of yours is refused for breaking our rules, and our daily count of checks.
Expo delivers app updates. When the app checks for an update it sends technical details such as the app version and a random install number, not your account details.
Apple and Google, only if you choose to sign in with them.

Supabase, the AI models we use, Resend and Expo work for us. Each one is bound by a written contract to protect your data at least as well as this page describes. Apple and Google are different. If you sign in with them, they use your data under their own privacy policies.

The AI models we use, Resend and Expo are outside the UK. Supabase keeps your data in London, but its staff and some of its suppliers may reach it from outside the UK. When your data goes outside the UK, it is protected by safeguards UK law allows, such as UK rules that approve the other country (adequacy regulations) or contract clauses approved under UK law. Email us if you want to know which countries, or want a copy of these safeguards.

How long we keep it

A report and its photo: until you delete the report, or your account.
A record that a photo was refused: 12 months from the last refusal.
A training copy of a photo: up to 5 years from when we make it, or sooner if you ask.
Your training choices, and when each of your photos was read: until you delete your account.
Your daily count: until you delete your account.
The code made from your email address, with each day's count: 8 days, even after you delete your account.
Codes made from a paused account's email address and from its Apple or Google sign-in: while it is paused, and 12 months after it is deleted.
An email address that asked for a sign-in code and never used it: removed from our account records within 3 days. Our email and hosting providers' logs may keep a record of the request for their own periods.
Your account: until you delete it in the app (Profile, then Delete Account). That removes your profile, all your reports, all your photos and any training copies of them. It does not remove the codes of a paused account.

Your rights

You can ask to see, correct, delete or take a copy of your data, or object to how we use it. Where we rely on your consent, you can take it back at any time. Email [email protected]. You can also complain to the Information Commissioner's Office at ico.org.uk.

Keeping it safe

Other users never see your photos or reports. People at Field Lookout see training copies to label them, and your reports only when you ask us for help. The AI models are called from our server, never from your phone, so no secret keys sit in the app.

Children

Field Lookout is for people at work. It is not for children under 16.

Terms of use

Field Lookout is an aid, not a safety system. The AI read is advice only. It does not replace a risk assessment, a competent person or your site's rules. You decide what to do.
The AI can miss a hazard, or report one that is not there. Do not rely on it alone.
Only upload photos you have the right to take and share, and to let us use as this page describes. Do not upload anything unlawful.
You keep the rights to your photos. If you turn on "Help train our AI", you let us use the photos you assess while it is on, free of charge, only to train, test and improve our own AI that reads work areas, radiographs and weld caps, as "Training our own AI" describes. You can stop this at any time in Profile or by emailing us.
If we reasonably believe content breaks these terms, we may remove it. We may also pause or close your account. We will tell you why, unless the law or safety stops us. You can ask us to review the decision. Deleting a paused account and signing up again does not lift the pause.
There is a daily limit on photo checks: 1 a day (3 for an account made before 30 October 2026), and 2 more while "Help train our AI" is on. We may set a different limit for some accounts, such as test accounts. We may change the limits. Free accounts that reach the same email inbox share one day's checks. If new accounts use too many checks in one day, checks for new accounts pause until the next day.
We may change or stop the service. Where we can, we will tell you first.
We are not responsible for decisions you make using the app. Nothing in these terms limits any liability that the law does not allow us to limit.
On iPhone, Apple's standard licence for apps also applies.
These terms are governed by the law of England and Wales.

Changes

If we change this page, we update the date at the top.